If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 15 calendar days to return an item from the date you received it.  To be eligible for a return, your item must be unused and in the same condition that you received it.  Your item must be in the original packaging.  Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.  If your return is approved, we will initiate a refund to your credit card (or original method of payment).  You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

We are not currently able to ship alcohol.  Whiskey purchased through the online store is strictly for pickup at our distillery 905 Kalaniana’ole Highway, Unit 5014, Kailua, Hawai’i.

You will be responsible for paying for your own shipping costs for returning your item. Shipping

costs are nonrefundable.

If you have any questions on how to return your item to us, contact us at info@koolaudistillery.com.