Refund and Return Policy - Ko‘olau Distillery

If you are not entirely satisfied with your purchase, we’re here to help.

 

Returns

You have 15 calendar days to return an item from the date you received it.  To be eligible for a return, your item must be unused and in the same condition that you received it.  Your item must be in the original packaging.  Your item needs to have the receipt or proof of purchase.

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.  If your return is approved, we will initiate a refund to your credit card (or original method of payment).  You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

 

Shipping

We are not currently able to ship alcohol.  Whiskey purchased through the online store is strictly for pickup at our distillery 905 Kalaniana’ole Highway, Unit 5014, Kailua, Hawai’i.

You will be responsible for paying for your own shipping costs for returning your item. Shipping

costs are nonrefundable.

 

If you have any questions on how to return your item to us, contact us at info@koolaudistillery.com.

Aloha! From our hearts to your homes and establishments, our veteran-owned, Hawai‘i-based business would love to hear from you via email or phone. アロハ!当社に対するご質問やお問い合わせ、ご意見をお聞かせください。連絡先は以下になります。
Phone: 電話: 808-261-0685
Email・メールアドレス: heather@koolaudistillery.com
905 Kalaniana'ole Highway, Unit 5014, Kailua, Hawai'i 96734 カイルア、ハワイ

Thank you for all of your calls regarding the hand sanitizer.

Because we can only produce a limited supply, we are donating exclusively to organizations that are first responders, healthcare workers, and civil service providers.

If you are a company representative and would like to request hand sanitizer, please fill out this form.

If you would like to help, we really need new or used 2oz, 4oz, and other sized bottles with spray tops. In addition we need hydrogen peroxide, food-grade glycerol, and gallon ziplock bags. Donations can be dropped off at the distillery (905 Kalanianaʻole Hwy Unit 5014, Kaneohe, HI 96744) between 11 a.m. and 5 p.m.

Click here to donate bottles or make a cash donation to purchase additional bottles and supplies. Please feel free to share our fundraising efforts so that we can help more of our island’s essential personnel: 

Oahu Distillery making hand Sanitizer